FAQ'S

DESIGN AND QUALITY QUESTIONS

  • Do I have to pick a ribbon?

No, you can opt to have a different ribbon for a different cause or no ribbon at all. Just let us know at check out. 

  • How long will the design process take ?

​The design process turn around is approximately 24 hours after you submit the online order, depending on the time of the year and the number of requests we get there may be a time when we would experience delays. However, you should at least hear from someone within that time frame.

  • What's the process?

​Once you place your order we will design your blanket and email you a proof. As soon as you approve it, we will send it to production. (Which takes about 1-3 business days) All our blankets have to pass a quality check prior to shipping. 

We take great pride in delivering the highest quality products for our customers and we thank you for your patience while we handcraft your order.

  • What material are the blankets made of?

Each blanket features a premium soft suede polyester fleece for beautiful color vibrancy. Cozy underside is constructed from an ultra-soft micro fleece to keep you warm and comfortable. Perfect for snuggling while watching TV on the couch, relaxing on a sofa, or reading in bed. Machine washable with cold water gentle cycle and mild detergent.​

  • Shipping

Standard shipping is delivered via USPS, FedEx or UPS in the United States. Our average shipping time within the USA is 4 business days depending on the order's destination.

  • Will I get a tracking number?

Yes, you will be emailed a tracking number once your order is shipped.

  • Refund Policy

​Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.

  • I received a wrong, missing, damaged, or defective order.

We’re so sorry – Mistakes happen! We are committed to providing you the best quality and service on every order. Please contact us in case such a situation arises.